Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
3592e1ab-d3e7-40d6-83f6-b24973d31fa1
7ea776fd-a794-4aa1-a080-c3585b4431f4 -> I purchased this to put on a website http://troutmobile.info and then I cloned that website to http://troutmobile.com and wanted to change out the license to the .com site and uninstall it from the .info site, but I unable to do so and so I purchased 3592e1ab-d3e7-40d6-83f6-b24973d31fa1 so I could ask you for a refund?
Hello JACK,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please open a refund request for the extra license on Envato. We can only accept it there. Thank you.
Where do I find the link to request a refund?
There is a button for that on this page for example: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-