Okay
  Public Ticket #1685186
Deactivated without warning or cause
Closed

Comments

  • Adam Posey started the conversation

    I have three licenses for Layerslider.  I've verified that each domain i'm using the layer slider on is using a unique code.  According to your notifications, my installation on this site was deactivated for a reason unknown to me.   When I try to activate it using the proper code, it tells me it's already active on another site.  I don't have any way of telling what that is but all of my properties are properly configured.    

  • [deleted] replied

    Hello Adam Posey,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations Please use this to reset the license to be able to use it again.