Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1685186
Deactivated without warning or cause
Closed

Comments

  • Adam Posey started the conversation

    I have three licenses for Layerslider.  I've verified that each domain i'm using the layer slider on is using a unique code.  According to your notifications, my installation on this site was deactivated for a reason unknown to me.   When I try to activate it using the proper code, it tells me it's already active on another site.  I don't have any way of telling what that is but all of my properties are properly configured.    

  • [deleted] replied

    Hello Adam Posey,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations Please use this to reset the license to be able to use it again.