Okay
  Public Ticket #1680105
Video issues
Closed

Comments

  • Dayton Johnson started the conversation

    I have added the video as a slide background. It works great on the computer, but a still with a play button comes up on the phone and tablets when I test. There is the YouTube play button in the middle of the image but you can not actually click it to play. It does not matter if I do it as a video slider or a simple slider. Same result.

    This is the only way I could get the video to autoplay, when I don't use it as a background, it doesn't autostart on any devices. 

  • [deleted] replied

    Hello Dayton Johnson,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately the video displays are quite limited on mobile (and some tablet) browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.