Okay
  Public Ticket #1673014
Uncaught Error in Admin Screen
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  • WebTech started the conversation

    I'm getting the following error on the backend of WordPress. It's interfering with the WYSIWYG editor inside Gravity Forms. If I disable the LS plugin there's no problem. I also tried re-installed WordPress, deactivated all plugins except LS, reverted to older versions, still getting this error. Any ideas? The really weird thing is, this error is in the WP admin screen when working Gravity Form confirmation settings. Why would LS script load on the backend admin screen?

    ******************** ERROR ********************

    Uncaught ReferenceError: LS_MCE_l10n is not defined
    at t.(/wp-admin/anonymous function).t.(anonymous function).init (http://(mysite).com/wp-content/plugins/LayerSlider/static/admin/js/ls-admin-tinymce.js?wp-mce-4800-20180716:43:13)
    at dx (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at Array.<anonymous> (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at Object.qt [as each] (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at vx (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at Hx.<anonymous> (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at Array.<anonymous> (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at qt (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at s (wp-tinymce.php?c=1&ver=4800-20180716:3)
    at n (wp-tinymce.php?c=1&ver=4800-20180716:3)

    ******************** /ERROR ********************

    For the moment we are just disabling the plugin when ever we need to work on the Gravity Forms. Your help will be much appreciated!

    Thanks!

    Attached files:  error screen.jpg

  •  327
    Attila replied

    Hello WebTech,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

    Best Regards,
    Attila | Kreatura Support Team

  •  327
    Attila replied

    Thank you for your patience. LayerSlider only loads its scripts  conditionally on the admin as well, to prevent any javascript conflict. However there are a few scripts that are loaded globally, as they are needed outside of the slider builder as well to work. In you case it's a TinyMCE plugin, which is integrated to the WP's text editor. This is what the Gravity Forms is using too, that is why it's present. The problem is generated by that, a second - very important - script is not loaded, this is causing the issue. The LS_MCE_l10n variable stores the localization and it is not available. This should be present at all times, so most likely there is something interfering with it on your installation. Did you try to change to a default WP theme to see if that helps ? We couldn't reproduce this on our end, and no other user reported this, so this seems to be a localized edge case on your end.

    Best Regards,
    Attila | Kreatura Support Team

  • WebTech replied

    Yeah i switched to the standard Twenty Seventeen theme and the problem persists.

  •  327
    Attila replied

    Thank you for the feedback. We'll try to investigate this further and get back to you.

    Best Regards,
    Attila | Kreatura Support Team

  •  327
    Attila replied

    We've looked into this in detail and tried to reproduce the error, but we couldn't recreate it at our end. Everything worked perfectly for us and no other user reported any issue like this either. 

    We will try to investigate this further to see if we can find anything or if something can be done from our end, but it looks like an isolated edge case on your end, caused by an external factor.

    Best Regards,
    Attila | Kreatura Support Team