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  Public Ticket #1666831
popup not closing
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Comments

  • mannyt started the conversation

    Great plugin!

    In mobile the popup overlay closes when tapped with finger but the popup slider does not. The slider only closes by clicking close button. It was working correctly until today. If we run popup slider on desktop it works fine. Here is the staging web page. https://ocf.staging.wpengine.com/services-jab/upholstery-jab/

  •  340
    Attila replied

    Hello mannyt,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

    Best Regards,
    Attila | Kreatura Support Team

  •  340
    Attila replied

    Thank you for your patience. 

    For us there is nothing appearing here: https://ocf.staging.wpengine.com/850/06 , not on desktop, neither on mobile.

    And here: https://ocf.staging.wpengine.com/services/upholstery/ , there is only an overlay, no popup slider.

    We believe that there is something interfering with the popups. Please try to temporary disable other plugins and switch to a default WP theme and try it then to see if it works that way.

    Best Regards,
    Attila | Kreatura Support Team

  • mannyt replied

    Attila thank you for replying.

    We believe we've isolated a bug.

    When you are at 'target pages' > 'include custom pages' and you insert a page name it causes a conflict with any other popup being assigned to the same page.

    So if we have a published popup slider-A assigned to 'about page' but it is set to show at a future date while you are showing popup slider-B in the same page it causes a overlay for popup slider-A.

  •  340
    Attila replied

    Thank you for the feedback. I'll forward this to the dev team to see if they can reproduce it and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  •  340
    Attila replied

    Thank you for your patience. We've managed to locate the issue. The problem is that the HideOver setting that you are using is hiding the slider itself, but not the popup part of it. We will look into this and fix it in the upcoming releases. Thank you for your understanding and letting us know.

    Best Regards,
    Attila | Kreatura Support Team