Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1663315
problem
Closed

Comments

  • Jean-Francois started the conversation

    Hello

    I have a problem with this plugin. On my phone et under chrome, only the first layer is visible. Can you help me please ?

  • Jean-Francois replied

    Not the first layer but the first slide.

  • [deleted] replied

    Hello Jean-Francois,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    There are some errors on your site when the slider advances, we believe that there is a conflict causing this.

    Please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer setting to see if that helps.

    If it did not help, please use the LayerSlider WP -> Options -> Advanced -> Use Greensock (GSAP) sandboxing option.

  • Jean-Francois replied

    Hello

    No, i always have the same problem. It's no change

    One off my slider is ok : http://www.atelier-vert-tiges.com/votre-mariage-2/

    But the another are not working.

  • [deleted] replied

    Yes, there is something conflicting on that page with the slider. We'll try to investigate further to see what it is exactly and get back to you.

  • Jean-Francois replied

    Hello

    I found the solution.

    It's a jetpack's conflict. I had desactived Jetpack and all are working correctly

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.