i really like your plugin - so much, that i purchased it (even it is was in my theme :)).
Now i`m trying to display a pop up for my customers cataloge - if you click on the image the pop up should be showing. I don`t know what i`m doing wrong, but it doesn`t work.... Can you help?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
If you want to trigger the popup with a button (layer) from another slider, you will need to enter the following line to the Open By Click field of the popup: #example And then set an ID in the Link & Attributes tab, for the button (layer) in the other slider, with the same name: example
In case you want to start a popup slider with a button outside of a slider from your site, you will need to apply an ID (id="example") or class (class="example") on that button and enter the same selector for ID (#example) or class (.example) to the Open By Click field in the Slider Settings.
Please also make sure that the sliders that you want to use (the popups as well) are added to the page. You can also use the Slider Settings -> Popup -> Target Pages section for this purpose.
thanks for your nice and quick reply! I tried both descriptions, but the pop up still doesn`t work... Maybe the error comes up because of the theme (i`m using enfold)? Is it possible that i send you a Access to the site so you could take a look at the Sliders?
Thank you. I've tried to login, but I get the following:
Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
Is there a temporary issue with your servers, if yes please let us know when can we check it again.
Thank you for your patience. Please update the plugin to the latest release. We've recently included an improvement for popups that should also fix this issue.
Thank you for your patience. You've entered #newsletter to the Slider Settings -> Popup -> Open by click field. This means that the element with the newsletter ID will be targeted on the page. However there is no such element on the page. Most theme/page builders offer an option to add attributes to the elements, including IDs. You should enter newsletter to that field, without the #. The selector is correct in the slider, you just have to make sure that there is an actual element that can be targeted with the selector.
of course i did that - Please take a look at the homepage regarding the image withe the catalogue and the headline "Descágarte nuestro Dosssier 2018". If you open the image you can see the ID class "newsteller" without the "#". But, as i wrote now many times, this doesn`t work.
It seems like something is not right with that ID, otherwise the popup slider selector would pick it up. Please try to apply the ID in another way or by another method, the current one does not seem to be working correctly.
BUT: It doesn`t seem like you logged in at any time in the website to take a look at this problem - Why do you not be honest and just said that the first time? I don`t get it. If you have not the time or the mood to do actual support, so don`t offer support.This was a HUGE waste of time.
We did login several times throughout this ticket and we did check your settings. That is how we know that the popup settings are correct in the slider and the issue is related to the ID. There was no element with the ID newsletter on your homepage, that is why the slider did not pick it up.
Dear Kreatur-Team,
i really like your plugin - so much, that i purchased it (even it is was in my theme :)).
Now i`m trying to display a pop up for my customers cataloge - if you click on the image the pop up should be showing. I don`t know what i`m doing wrong, but it doesn`t work.... Can you help?
Many thanks in advance!
Hello M.,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
If you want to trigger the popup with a button (layer) from another slider, you will need to enter the following line to the Open By Click field of the popup: #example
And then set an ID in the Link & Attributes tab, for the button (layer) in the other slider, with the same name: example
In case you want to start a popup slider with a button outside of a slider from your site, you will need to apply an ID (id="example") or class (class="example") on that button and enter the same selector for ID (#example) or class (.example) to the Open By Click field in the Slider Settings.
Please also make sure that the sliders that you want to use (the popups as well) are added to the page. You can also use the Slider Settings -> Popup -> Target Pages section for this purpose.
Hi Attila,
thanks for your nice and quick reply! I tried both descriptions, but the pop up still doesn`t work... Maybe the error comes up because of the theme (i`m using enfold)? Is it possible that i send you a Access to the site so you could take a look at the Sliders?
Many thanks in advance & kind Regards,
M.
Sure thing! If you explain what and where should we check exactly and we have acess then we can take a look at it.
Thank you. I've tried to login, but I get the following:
Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
Is there a temporary issue with your servers, if yes please let us know when can we check it again.
Hi Attila,
i had the same issue yesterday, but now it is working. I think it was a problem with the provider ...
Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.
Thank you for your patience. Please update the plugin to the latest release. We've recently included an improvement for popups that should also fix this issue.
Hi Attila,
the Plugin is the newest release i think (its the 6.7.6). Updates are not avauilable...
Your site shows v6.7.1 currently. You can either use the auto-update feature or manually reinstall the plugin. Please refer to the following section of the documentation: https://layerslider.kreaturamedia.com/documentation/#updating
Hi Attila,
thanks for your patience - the plugin is updated!
Kind regards,
M.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
Hi Attlia,
sorry that i must tell you this, but its still not working... Could you or anybody from your team please take a look at the problem?
Thank you so much!
Thank you for the feedback. My colleagues and I will look into this and get back to you shortly.
Thank you for your patience. You've entered #newsletter to the Slider Settings -> Popup -> Open by click field. This means that the element with the newsletter ID will be targeted on the page. However there is no such element on the page. Most theme/page builders offer an option to add attributes to the elements, including IDs. You should enter newsletter to that field, without the #. The selector is correct in the slider, you just have to make sure that there is an actual element that can be targeted with the selector.
Hi Attila,
of course i did that - Please take a look at the homepage regarding the image withe the catalogue and the headline "Descágarte nuestro Dosssier 2018". If you open the image you can see the ID class "newsteller" without the "#". But, as i wrote now many times, this doesn`t work.
It seems like something is not right with that ID, otherwise the popup slider selector would pick it up. Please try to apply the ID in another way or by another method, the current one does not seem to be working correctly.
Just forget it, i will figure it out myself.
BUT: It doesn`t seem like you logged in at any time in the website to take a look at this problem - Why do you not be honest and just said that the first time? I don`t get it. If you have not the time or the mood to do actual support, so don`t offer support.This was a HUGE waste of time.
We did login several times throughout this ticket and we did check your settings. That is how we know that the popup settings are correct in the slider and the issue is related to the ID. There was no element with the ID newsletter on your homepage, that is why the slider did not pick it up.