I cannot add a layer to any of the sliders. Also, when in "Your Sliders" view, looking at all of the sliders, when I click the dropdown arrow on any individual slider I only see that the slider's thumbnail image blurs, I'm not offered any options, like "Embed" "Export" "Duplicate," etc. It is only on one website that this is happening. I can work freely on all other websites with layerslider enabled. Also, my partner in another state, can work on this site using layerslider and has no problems with it. I have cleared cache, I have shut down my computer, I have attempted to make changes in a different browser. I'm using an iMac, running macOS v 10.13.6. Please help
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
I cannot add a layer to any of the sliders. Also, when in "Your Sliders" view, looking at all of the sliders, when I click the dropdown arrow on any individual slider I only see that the slider's thumbnail image blurs, I'm not offered any options, like "Embed" "Export" "Duplicate," etc. It is only on one website that this is happening. I can work freely on all other websites with layerslider enabled. Also, my partner in another state, can work on this site using layerslider and has no problems with it. I have cleared cache, I have shut down my computer, I have attempted to make changes in a different browser. I'm using an iMac, running macOS v 10.13.6. Please help
Hello donarcher,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.