Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1652815
Plugin doesn't save sliders
Closed

Comments

  • HollisterCreative started the conversation

    I am trying to create a slider. I click on create a new slider, I set the name and the slug. I hit save and it tells me it saves. I then build out the slider and save. I make sure the publish date/time is prior to today's date, but when I go back to the main plugin page, my slider is gone.

  • [deleted] replied

    Hello HollisterCreative,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the saving method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

  • HollisterCreative replied

    That was it! The database needed to be updated. Thank you! 

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.