My LayerSlider came already installed with the template I purchased, and it is currently working on it. According to your instructions, I just have to insert the purchase code ee4f514a-dcd1-462c-93b1-90c00ce0ce33 and then press the button "ACTIVATE".
I have tried to activate my product several times by introducing the activation code, but it just gets stuck on the word "Working ..." and nothing happens. Can you please help me?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the activation method such as this, are usually related to server configuration issues. Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
In case you do not find any errors there, then it might be related to your theme as well. Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this. I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process.You can also find detaled installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup
I purchased my product license en July 15th.
My LayerSlider came already installed with the template I purchased, and it is currently working on it. According to your instructions, I just have to insert the purchase code ee4f514a-dcd1-462c-93b1-90c00ce0ce33 and then press the button "ACTIVATE".
I have tried to activate my product several times by introducing the activation code, but it just gets stuck on the word "Working ..." and nothing happens. Can you please help me?
Hello WSI_ArielSanchez,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the activation method such as this, are usually related to server configuration issues. Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
In case you do not find any errors there, then it might be related to your theme as well. Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this. I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process.You can also find detaled installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup