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  Public Ticket #1642066
File size won't upload
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  • mavenrm started the conversation

    When I download the Zip file the file size is too big to upload.  I get an error message

    Also I cannot upload installable wordpress file because there is no mechanism to upload it. 


    Please help

    www.neptanow.com is the site. 


  • [deleted] replied

    Hello mavenrm,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You will need to contact your host with this case. They can raise this limit so you can properly upload and install the plugin. In the meantime as an alternate solution you can also use the FTP method: https://layerslider.kreaturamedia.com/documentation/#installation-ftp