The product slider on this page has "skid marks" in most slides and doesn't display my product images. Exceptions are the first slide, the 8th slide (Aura Hygiene) and the second to last slide. I am completely clueless about what is wrong. I didn't notice when this started to "not work" properly. It seemed to about a month ago. Any help would be greatly appreciated.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me the slider and its images are being displayed properly.
Have you managed to fix the problem in the meantime ?
In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
Hi Anita, that's wild! Yes, I just went and tried it on Chrome and it looks fine. The problems are occurring on Safari 11.1.1 on a Mac desktop.(Mac Pro (Mid 2012) 3.33GHz). It used to work. I've added a few attachments - two samples of how a slide looks on chrome vs Safari. Hope that helps. Thank you!
Thank you for the feedback. I've checked it with a Mac Safari 11.1 and it displays the same as in Chrome. Please see attached screenshots.
The problem is most likely localized and related to your browser (extensions/add-ons interfering) or maybe caching. Please look for these, and also try to test it on other devices/browsers to see if you can re-create it.
Thank you - that is very helpful and good to know it has nothing to do with layerslider. I'll experiment over the next few days with disabling extensions and see what I can find. I'll report back when I do, just in case others run into this.
The product slider on this page has "skid marks" in most slides and doesn't display my product images. Exceptions are the first slide, the 8th slide (Aura Hygiene) and the second to last slide. I am completely clueless about what is wrong. I didn't notice when this started to "not work" properly. It seemed to about a month ago. Any help would be greatly appreciated.
Hello Ann Albers,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me the slider and its images are being displayed properly.
Have you managed to fix the problem in the meantime ?
In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
Hi Anita, that's wild! Yes, I just went and tried it on Chrome and it looks fine. The problems are occurring on Safari 11.1.1 on a Mac desktop.(Mac Pro (Mid 2012) 3.33GHz). It used to work. I've added a few attachments - two samples of how a slide looks on chrome vs Safari. Hope that helps. Thank you!
Thank you for the feedback. I've checked it with a Mac Safari 11.1 and it displays the same as in Chrome. Please see attached screenshots.
The problem is most likely localized and related to your browser (extensions/add-ons interfering) or maybe caching. Please look for these, and also try to test it on other devices/browsers to see if you can re-create it.
Thank you - that is very helpful and good to know it has nothing to do with layerslider. I'll experiment over the next few days with disabling extensions and see what I can find. I'll report back when I do, just in case others run into this.