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We have installed a youtube video in a slider in the home. The video starts autoplay well with firefox, edge, etc. but with chrome, autoplay does'n work. You need to recharge the page to start autoplay.
This is a problem because Chrome is the most used browser!
Please can help us?
Thanks
Hello Ramon223,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
In the meantime as a workaround you could also add "controls muted" to the HTML code where you embed the video.
Hi again, add "controls muted" to the HTML code does'n work either... We'll waiting your update.
Regards