Okay
  Public Ticket #1629883
update does not work
Closed

Comments

  • Kontra Joe started the conversation
    July 3, 2018 at 6:52pm

    Dear Kreatura,

    the update does not work on my website, I've attached screens pictures
    I ask for your help

  • [deleted] replied
    July 4, 2018 at 3:30pm

    Hello Kontra Joe,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Your activation might be stuck, therefore the auto-update does not go through. Please re-enter your license to the product activation box and try to update the plugin then (https://layerslider.kreaturamedia.com/documentation/#updating).

  • Kontra Joe replied
    July 5, 2018 at 3:22pm

    Dear Attila,

    Thanks for the answer, all right

    Joe

  • [deleted] replied
    July 5, 2018 at 6:42pm

    Thank you for the feedback. If you need further assistance please let us know.