We have a video within a slider and it doesn't automatically play. I have set autoplay in the options, added autoplay to the video tag and added ?autoplay=1&loop=1 to the end of the URL to try and get it to work but have no joy. It works on other browsers find just not Chrome.
Weirdly if I open up the inspector and refresh the page it loads fine, but as soon as this is hsut it wont load again....
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
In the meantime as a workaround you can add "controls muted" to the HTML code where you embed the video.
We've checked your slider on an iPhone both in Safari and Chrome and it works.
What they might have noticed is that the video does not autoplay on most mobiles. Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
Hi,
We have a video within a slider and it doesn't automatically play. I have set autoplay in the options, added autoplay to the video tag and added ?autoplay=1&loop=1 to the end of the URL to try and get it to work but have no joy. It works on other browsers find just not Chrome.
Weirdly if I open up the inspector and refresh the page it loads fine, but as soon as this is hsut it wont load again....
Tom
Hello Tom,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
In the meantime as a workaround you can add "controls muted" to the HTML code where you embed the video.
Hi Attila,
Thank you for that, It seems to have sorted the issue out on Chrome now.
I am getting a few reports that the slider isn't working on an iPhone now though.
Tom
We've checked your slider on an iPhone both in Safari and Chrome and it works.
What they might have noticed is that the video does not autoplay on most mobiles. Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.