I cannot change to a previous Revision on one of my sliders. The rest are fine but that main one on the homepage is showing a white screen and nothing I can do. Please let me know what is going on. It is very confusing to me.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please show us your site or a test page where we can check on this issue.
Ah, I see, I thought the slider itself was empty, not the revision. In this case could you please set up a temporary WP login for us ? So we can look at this problem in the admin to investigate it. Thank you.
Thank you for your patience. We've checked your admin and it is a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information.
This is the error: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1352 bytes) in /home/sincerelyme/public_html/wp-content/plugins/LayerSlider/templates/tmpl-revisions-history.php on line 29
It means that your memory is not enough. Please contact your host to increate the php memory limit.
I cannot change to a previous Revision on one of my sliders. The rest are fine but that main one on the homepage is showing a white screen and nothing I can do. Please let me know what is going on. It is very confusing to me.
Hello jbantock1,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please show us your site or a test page where we can check on this issue.
sincerelyme.com
The main Layerslider at top of home page needs to be a previous revision. Here is what I see when I try to go to revision. See attached.
Ah, I see, I thought the slider itself was empty, not the revision. In this case could you please set up a temporary WP login for us ? So we can look at this problem in the admin to investigate it. Thank you.
I setup a login. Please check thank you.
User: Tester
Pass: GtuukDXs@QZP5KxXZS0RAUoC
sincerelyme.com/wp-admin
Thank you. My colleagues and I will look into this to see if we can find anything, and get back to you shortly.
Thank you for your patience. We've checked your admin and it is a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information.
https://codex.wordpress.org/WP_DEBUG
https://codex.wordpress.org/Debugging_in_WordPress
If you're not familiar with it, we can also look into it after you enabled the WP debug mode.
I have put Wordpress into Debug mode for you to look at. I would rather you look at error logs. Thank you
Thank you. My colleagues and I will look into this to see if we can find anything, and get back to you shortly.
This is the error: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1352 bytes) in /home/sincerelyme/public_html/wp-content/plugins/LayerSlider/templates/tmpl-revisions-history.php on line 29
It means that your memory is not enough. Please contact your host to increate the php memory limit.