I've been using LayerSlider at my website using Avada Theme. I also bough separately from the Avada theme, the LayerSlider licence. The videos we're working in autoplay and now they to not work at all. I have no idea of what may caused this or how to solve this.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for the autoplay problem is most likely Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
I've been using LayerSlider at my website using Avada Theme. I also bough separately from the Avada theme, the LayerSlider licence. The videos we're working in autoplay and now they to not work at all.
I have no idea of what may caused this or how to solve this.
Hello gambuzino,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for the autoplay problem is most likely Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.