I just purchased the plugin for our own company. I worked with another websites that has layer slider but never had this issue. The slider does not show up on the homepage in chrome. However, when I go to the Safari it shows but is not responsive even though I checked the responsive option. I put the text and the images on one layer as slide image. I put the image size as 1920 X 1069. Can you, please fix this issue? Thanks!
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your site, but the slider does not show up for me in either Chrome or Safari. It seems like the slider wasn't inserted properly. How exactly did you add the slider to the page ? Did you use a page builder or one of LayerSlider's default methods ?
I just purchased the plugin for our own company. I worked with another websites that has layer slider but never had this issue. The slider does not show up on the homepage in chrome. However, when I go to the Safari it shows but is not responsive even though I checked the responsive option. I put the text and the images on one layer as slide image. I put the image size as 1920 X 1069. Can you, please fix this issue? Thanks!
Hello Ellen Ayeri,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your site, but the slider does not show up for me in either Chrome or Safari. It seems like the slider wasn't inserted properly. How exactly did you add the slider to the page ? Did you use a page builder or one of LayerSlider's default methods ?
Hi Atilla,
Thank you for the reply! I added the shortcode on the home page where the slider info is.
I have checked your site again, but for me the slider is being displayed currently (on Chrome as well).
Have you managed to fix the problem in the meantime ?
Yes, I had someone fix the problem. Thank you so much!
Ellen
Thank you for the feedback, glad you could solve it. If you need further assistance please let us know.