In my slider nothing is instructing the background layer (the soil) of slide 1 to fade out, but it does before slide 2 is shown. This layer is set to "Keep this layer visible forever", and it has no ending transition. The fade-out, fade-in doesn't happen in the LayerSLider preview, only when the slider is embedded in a page.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for your patience. The dev team believes that there is a lazyloader being used on your site that is interfering and causing this issue. Please exclude the slider from it, that should do the trick!
Nope, that's not it. I tried excluding the slider from the lazy loader script, then excluded the whole page, then disabled the entire lazy loader plugin, but the problem still occurred in each case.
The issue is generated by the additional TweenMax ( https://cdnjs.cloudflare.com/ajax/libs/gsap/1.20.4/TweenMax.min.js ) loaded to your site, either by your theme or by a 3rd party plugin. TweenMax is a js file for the GreenSock Animation Platform that we are also using in our plugin.
LayerSlider was built to work together with other Greensock using items. However your theme (or plugin) might be not, therefore generating this issue.
First please try to use the LayerSlider WP -> Options -> Advanced -> Use Greensock (GSAP) sandboxing option. This should provide as a workaround in cases like this.
But in case that did not help either, you will need to contact with the author of your theme (or that plugin that loads this) and ask them for a solution as the problem is generated on their end, not ours. As mentioned, our plugin supports multiple greensock usage.
In my slider nothing is instructing the background layer (the soil) of slide 1 to fade out, but it does before slide 2 is shown. This layer is set to "Keep this layer visible forever", and it has no ending transition. The fade-out, fade-in doesn't happen in the LayerSLider preview, only when the slider is embedded in a page.
How can i stop this from happening?
Hello Deralict,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for your patience. The dev team believes that there is a lazyloader being used on your site that is interfering and causing this issue. Please exclude the slider from it, that should do the trick!
Nope, that's not it. I tried excluding the slider from the lazy loader script, then excluded the whole page, then disabled the entire lazy loader plugin, but the problem still occurred in each case.
Thank you for the feedback. Could you please set up a temporary WP login for us, so we can investigate it further from the back-end ?
Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.
When will this be fixed? It's been a week now.
The issue is generated by the additional TweenMax ( https://cdnjs.cloudflare.com/ajax/libs/gsap/1.20.4/TweenMax.min.js ) loaded to your site, either by your theme or by a 3rd party plugin. TweenMax is a js file for the GreenSock Animation Platform that we are also using in our plugin.
LayerSlider was built to work together with other Greensock using items. However your theme (or plugin) might be not, therefore generating this issue.
First please try to use the LayerSlider WP -> Options -> Advanced -> Use Greensock (GSAP) sandboxing option. This should provide as a workaround in cases like this.
But in case that did not help either, you will need to contact with the author of your theme (or that plugin that loads this) and ask them for a solution as the problem is generated on their end, not ours. As mentioned, our plugin supports multiple greensock usage.
Thanks, disabling the other GSAP library on that page did the trick.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.