I have a video in LayerSlider with text over top and the video just stopped playing in Google Chrome. It loads, but does not play automatically like it is supposed to. How can I fix this? It plays in Firefox and Safari.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
So, if I render the video out without any audio (I can select only video to be exported), will this fix the problem? The video did not have any audio to it anyway, but there may be a silent audio track attached to it. Please let me know. Thanks!
Yes, I believe that's worth a try. The dev team is still figuring out how to adjust this exactly, but you can also mute the video in the plugin settings additionally, to see if that helps.
i'm here just to say thank you. i was going crazy trying to figure out how to make it work. i had video with no audio, also volume to 0. "controls muted" solved it. hopefully this page was indexed so i could find it with a google search. thanks again! everyone should know :)
MghireDelphi, I am happy that I was able to help you out! I struggled with this and then had this bright idea to add that bit of code and it worked! So, yes, I do hope that this page gets indexed, too!
I have a video in LayerSlider with text over top and the video just stopped playing in Google Chrome. It loads, but does not play automatically like it is supposed to. How can I fix this? It plays in Firefox and Safari.
Hello videoguy241,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
So, if I render the video out without any audio (I can select only video to be exported), will this fix the problem? The video did not have any audio to it anyway, but there may be a silent audio track attached to it. Please let me know. Thanks!
Yes, I believe that's worth a try. The dev team is still figuring out how to adjust this exactly, but you can also mute the video in the plugin settings additionally, to see if that helps.
If you add "controls muted" to the HTML code where you embed the video, it will play! Thanks again!
By the way, it you make the volume 0 in the plug-in, that will not do it. You HAVE to add "controls muted" to the embed code.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
i'm here just to say thank you. i was going crazy trying to figure out how to make it work. i had video with no audio, also volume to 0. "controls muted" solved it. hopefully this page was indexed so i could find it with a google search. thanks again! everyone should know :)
MghireDelphi, I am happy that I was able to help you out! I struggled with this and then had this bright idea to add that bit of code and it worked! So, yes, I do hope that this page gets indexed, too!
Chrome autplay video Policy has been upgrade, to play video you need to add muted tag to the sytax in the content tab on the video Layera editor.
https://www.w3schools.com/Tags/att_video_muted.asp
Example:
<video width="100%" height="100%" preload="metadata" muted="muted" controls>