Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1591772
slider not working
Closed

Comments

  • digitalriverfr started the conversation

    Hello !

    I have a problem with my Parallax Slider. 

    It worked very well before. And since a problem on another plugin has been solved this slide does not work anymore, it shows me a black screen instead of the slide. Do you know where the problem might come from?

    This slider is on my page "Pourquoi nous choisir"


    LOGIN ACCESS :

    wordpress login : themepunch  
    password : themepunch  

    ftp hostname : http://madrid.o2switch.net/  
    port : 21 
    ftp username : digitarive  
    ftp password : Monaco06  
    OS : MacOs High Sierra 10.13.4  
    Browser : Chrome


    Regards

    Johan


  • [deleted] replied

    Hello Johan,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

  • digitalriverfr replied

    Hello

    My slide is working correctly now.  I do not understand how it is possible but it works again !

    Maybe it's thanks to you? In any case, I wish you a good day.

    Regards

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.