Okay
  Public Ticket #1588200
Licensing problem
Closed

Comments

  • Daniel Visbal started the conversation

    This plugin was OK, but recently shows:

    LayerSlider product activation was canceled on this site

  • [deleted] replied

    Hello Daniel Visbal,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that we did not deactivate your installation, this banner only appeared as a result of the activation check that we have implemented, to avoid any anomalies related to stuck activations. If it appeared for you, it means that there were problems with the plugin activation on that installation even before this notification. If you have 6.6.8 or newer version of LayerSlider installed, all you need to do is re-activate the license in the product activation box.

    You can also find additional information on this in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation as well as a link to a site where you can reset your license to use it again.

  • Daniel Visbal replied

    Hello:

    What really wonders me it's that I have to pay for support just to open this ticket.


  • [deleted] replied

    Were you able to solve the problem with one the below mentioned methods ?

  • Daniel Visbal replied

    Yes, I was able to solve the problem.

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.