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  Public Ticket #1587361
slider not showing
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  • jenneh manja started the conversation

    Hello, I am having issues with my slider showing up my homepage. This issue started on 5/24/2018 and I was confused as to what happen because it was working perfectly fine then it just stop. I did open a ticket earlier but I was able to solve the problem using my widgets so i came back here and stated that the issue was solved. However when I used my widget the slider was showing in my pages also and I didn't want that so I removed it. how can i have the slider the way it was before? before it was only on my homepage not on my pages. Please help and thanks.

  • [deleted] replied

    Hello jenneh manja,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You can insert sliders to your site multiple ways. You can find them listed in the documentation on the following URL: https://layerslider.kreaturamedia.com/documentation/#publishing-sliders

    Using shortcode should only insert it on that page for example. If you experience problems after using shortcode, please show us your site where we can check on it.

  • jenneh manja replied

    Hello, I have tried few options. Please take a look at the screenshots below.

  • jenneh manja replied

    Here is another screenshot of what i have tried: Please take it look below.

    Also here is my login info: http://blog.hsmstarpoints.com/blog/wp-login.php

    Username: tewa25   Password: Hunter45

  • jenneh manja replied

    Hello, I need help in placing my slider to my homepage. Been waiting for 3 days now, please help me solve this problem thanks.

  • [deleted] replied

    Thank you! The dev team is currently looking into this, we will get back to you shortly.

  • [deleted] replied

    We've posted it on your homepage only. We simply used the method from your screenshot on the page banner. Please check whether it is what you wanted.

  • jenneh manja replied

    Hello, I just check but nothing is showing up.

  • [deleted] replied

    I'll contact my colleague who made the changes about it, and get back to you. Thank you for your patience.

  • jenneh manja replied

    Hello, I see that you guy's added the slider to my homepage. The only problem is that it's showing on all my pages. I only want it on my homepage, could you guy's please just put it on my homepage? Thanks again for helping.

  • [deleted] replied

    Yes, we've added it again. And only to the homepage. Please see attached screenshot.

    It looks like something or someone is changing it back. Please try to look for any caching/backup/synchronization plugin or solution that could be interfering with it and setting it back.