Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There are jQuery errors on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, as it interferes with jQuery therefore our plugin.
The problem is generated in your main.js file. There is a code in there that refers to the mediaelementplayer function, which does not exist. This file belongs to the live composer page builder. So they will need to adjust it.
Unfortunately we cannot fix it from our end as it is generated by the "live composer page builder". I'd recommend to contact their author team with this case, they should be able to adjust this.
The Slider stopped seeing on my website and we do not know what the problem will be. Please, we need your help urgently.
Thank you,
Hello Carlos Ribeiro,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There are jQuery errors on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, as it interferes with jQuery therefore our plugin.
Thank you. My colleagues and I will look into this to see if we can find anything else in your admin, and get back to you shortly.
The problem is generated in your main.js file. There is a code in there that refers to the mediaelementplayer function, which does not exist. This file belongs to the live composer page builder. So they will need to adjust it.
Thank you Attila, can you make this change? It would be very helpful for us finally to be able to solve the problem.
Thanks again and I await your comments.
Unfortunately we cannot fix it from our end as it is generated by the "live composer page builder". I'd recommend to contact their author team with this case, they should be able to adjust this.
Ok, I contact the support team of my website. Thanks!
Thank you for the feedback. If you need further assistance please let us know.