I have already updated the plugin from a notice I received from Envato for my premium version; but I keep getting notices that an update is available and it keeps failing. Also clicking on the details on the plugin listing just results in an error.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What exactly goes wrong with the update ? Is there any error message ? Please describe the issue in more details so we can troubleshoot it better. Thank you!
I don't know how to explain it any better. I downloaded the update from Envato. Deleted my current version and reinstalled the plugin and everything is fine; however, it keeps showing up as a required update even though I already have the current version installed.
Thank you. The problem was that you have originally activated the plugin on www.AjijicToday.com , however now you are accesing it with www.AjijicToday.com.mx. These are two different sites/URLs, so the activation was not live on www.AjijicToday.com.mx. I've moved it there, and the update went through without any issue. If you experience an issue like this again, you will simply need to re-add the license to the product activation box to make it work.
I have reviewed all the documentation, but couldn't find this issue. Each section of my sites will have a header slider, limited to five. What I'm trying to figure out is if there is a way to show a different slider on each page load? This is the current demo page.
I have already updated the plugin from a notice I received from Envato for my premium version; but I keep getting notices that an update is available and it keeps failing. Also clicking on the details on the plugin listing just results in an error.
Hello Gary Jones,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What exactly goes wrong with the update ? Is there any error message ? Please describe the issue in more details so we can troubleshoot it better. Thank you!
I don't know how to explain it any better. I downloaded the update from Envato. Deleted my current version and reinstalled the plugin and everything is fine; however, it keeps showing up as a required update even though I already have the current version installed.
Please set up a temporary WP login for us, so we can check on it in the admin.
Thank you. And what is the address of the site ? We'll also need that.
www.AjijicToday.com.mx
Thank you. The problem was that you have originally activated the plugin on www.AjijicToday.com , however now you are accesing it with www.AjijicToday.com.mx. These are two different sites/URLs, so the activation was not live on www.AjijicToday.com.mx. I've moved it there, and the update went through without any issue. If you experience an issue like this again, you will simply need to re-add the license to the product activation box to make it work.
Aha! Thank you. AjijicToday.com is no more.
Just checking. I just got another notice from Envato that there's a new version. Correct?
Yes, we've released version 6.7.6. It focuses on the new privacy policy and GDPR.
I have reviewed all the documentation, but couldn't find this issue. Each section of my sites will have a header slider, limited to five. What I'm trying to figure out is if there is a way to show a different slider on each page load? This is the current demo page.
http://www.ajijictoday.com.mx/information/banks/
Unfortunately at the moment the plugin does not have an option to achieve this effect. Only the starting slides can be randomized in a slideshow.