we use your LayerSlider Plugin to show a video in the website. It works in firefox and chrome. But not in safari. (after updating WP and the genesis theme)
I also updated the layer slider Plugin (still not working) and the slider was not like before. So I undone the latest update.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We are not aware of any issues related to videos in Safari in the recent releases. Could you please set up a test site where we can check on this error ?
Hey,
we use your LayerSlider Plugin to show a video in the website. It works in firefox and chrome. But not in safari. (after updating WP and the genesis theme)
I also updated the layer slider Plugin (still not working) and the slider was not like before. So I undone the latest update.
Do you know how to fix this?
Thanks!
Hello pixelwald,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We are not aware of any issues related to videos in Safari in the recent releases. Could you please set up a test site where we can check on this error ?
Hey,
thats not possible at the moment. Is there no other way to fix it? Otherwise we have to wait a while :-/-
Thanks!
Unfortunately we cannot tell what might be wrong without seeing the issue.
You could also set up a temporary login so we can access the test site easier, if that works for you.
Sure thing. Use this address: support @ kreaturamedia . com