Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi,
After installing a purchased version of Layerslider the player tools for audio on my website are corrupt. Can you please check and let me know if this issue is a result of installing your plugin? It looked fine when I was using the free version. But after purchasing the upgrade the speaker volume status bar as well as the timeline status are moved below. If you visit the link you will see.
Thanks for your help,
Jeff
Hello Jeff,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
LayerSlider cannot really affect other part or element of your site this way. Furthermore, the theme bundled version of the plugin also originates from us, so it shouldn't be any different. Also, as I can see there is no slider inserted to that page either, so it's highly unlikely that this problem is related to us.
Hi Attila,
Thank you for writing back. your info is very helpful. It must have been a coincidence that my page broke the same day. I had wondered if the timeline sliders were a layer slider.
I'm new at this. Thanks again for your help,
Jeff