Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Thank you for your feedback. Google (Chrome) has suddenly changed their autoplay policy for the browser a few days ago. It could affect certain video setups unfortunately. We are currently looking into it, to see what we need to adjust after these changes from Google.
Suddenly the background video layer stopped auto playing.
This is the video: https://www.jaacademy.nl/wp-content/uploads/2017/08/jaacademypromo.mp4
It's just frozen on the first frame of the video. The slide has a video layer and a few text layers on top.
Hello ingo84,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Thank you for your feedback. Google (Chrome) has suddenly changed their autoplay policy for the browser a few days ago. It could affect certain video setups unfortunately. We are currently looking into it, to see what we need to adjust after these changes from Google.