Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Could you please show us the page where we can check the slider with the video ? The URL you provided is not accesible for us, as it's a WP admin link.
As I can see the slider itself is not set to auto-start, so with the slideshow paused, the video will not play either. You will need to enable the Auto-start slideshow option in the Slider Settings.
Thank you for your feedback. The front-end showed differently, so there might be some interference that causes this. Unfortunately I'm not able to login to your admin to check the back-end as well. The http://www.capferratwatersports.com/wp-admin/ just navigates us to an empty page, no login window. How exactly can we login ?
Thank you. I've tested it further and the autoplay only fails in Chrome. If you try it with another browser the video will be played properly.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.
Hi,
I've just activated the pluggin , but it seems that the video on the homepage doesn't work still.
Can u please help me it's urgent.
Best regards
REVERTE
Hello REVERTE,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Could you please show us the page where we can check the slider with the video ? The URL you provided is not accesible for us, as it's a WP admin link.
hi,
yes, it's THE HOME PAGE OF :
http://www.capferratwatersports.com
best regards
As I can see the slider itself is not set to auto-start, so with the slideshow paused, the video will not play either. You will need to enable the Auto-start slideshow option in the Slider Settings.
Sorry but the auto start is on since ever and i never changed it. It's only now that we get the slide not running, even if we press play!
It's really urgent
please help
best regards
virginie
help!
Thank you for your feedback. The front-end showed differently, so there might be some interference that causes this. Unfortunately I'm not able to login to your admin to check the back-end as well. The http://www.capferratwatersports.com/wp-admin/ just navigates us to an empty page, no login window. How exactly can we login ?
Thank you. I've tested it further and the autoplay only fails in Chrome. If you try it with another browser the video will be played properly.
The reason for this is Google Chrome 66's Autoplay Policy Change. Google introduced new browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site.
Another follow-up update will arrive soon from us, which will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button.