I am trying to activate the various transitions like opening transitions , ending transitions etc, but it is not activating now. I am not able to create transition for any new layers. I also cannot activate it once i turn it off. Please help me solve it.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.7.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
The sliders imported are working fine with their preset settings. I cant switch on any new transitions. It came pre installed with the theme we bought and it is the latest version also. There are no other complications. I tried to switch off other plugins. The switch work when turning off but it does not turn on. I have attached a gif of my current situation. Kindly look into it.
It seems like the problem is generated by the "Easy Forms for MailChimp" plugin. Please contact with the author of this plugin and request that they only load their plugin's scripts on admin pages where their plugin is used and it is needed, as it's conflicting the way it is now.
I am trying to activate the various transitions like opening transitions , ending transitions etc, but it is not activating now. I am not able to create transition for any new layers. I also cannot activate it once i turn it off. Please help me solve it.
Hello Mayur8595,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.7.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
The sliders imported are working fine with their preset settings. I cant switch on any new transitions. It came pre installed with the theme we bought and it is the latest version also. There are no other complications. I tried to switch off other plugins. The switch work when turning off but it does not turn on. I have attached a gif of my current situation. Kindly look into it.
Please set up a temporary WP login for us so we can check it in the back-end. Make sure to set the message to private so others can't see it.
Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.
Thank you for your patience.
It seems like the problem is generated by the "Easy Forms for MailChimp" plugin. Please contact with the author of this plugin and request that they only load their plugin's scripts on admin pages where their plugin is used and it is needed, as it's conflicting the way it is now.