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Okay
  Public Ticket #1563537
Template not installing
Closed

Comments

  • dynamicdesignsnw started the conversation
    May 3, 2018 at 11:28pm

    I have tried over and over to install, but it's not working.  Slider came with my theme and my client purchased the slider template from his account and supplied the zip file to me for uploading.  When I look in the system status, I am seeing these two issues (below) but I don't see any option to update to the latest version.

    LayerSlider version:6.6.8Update to latest version (6.7.1), as we are constantly working on new features, improvements and bug fixes.

    Where would I find the latest version???


    Install LocationNon-standardUsing LayerSlider from a non-standard install location or having a different directory name could lead issues in receiving and installing updates. Commonly, you see this issue when you’re using a theme-included version of LayerSlider. To fix this, please first search for an option to disable/unload the bundled version in your theme, then re-install a fresh copy downloaded from CodeCanyon. Your sliders and settings are stored in the database, re-installing the plugin will not harm them.

    Not sure what this means. I don't know how to disable layer slider or get a fresh version from CodeCanyon.


    Please advise.

  • [deleted] replied
    May 4, 2018 at 7:56am

    Hello dynamicdesignsnw,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately some themes are restricting certain methods of the plugin that could result in problems like this.

    I'd recommend to manually update the plugin by downloading the newest release from Envato CodeCanyon and reinstalling LayerSlider. 

    You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. 

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can also find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup

  • dynamicdesignsnw replied
    May 4, 2018 at 6:44pm

    I tried updating, but it says I have the latest version.  This is what it says:  No Updates available. You are running the latest version! (4.2.6)


    How do I manually update?

  • [deleted] replied
    May 6, 2018 at 2:05pm

    I wasn't referring to theme updates, but to LayerSlider updates. I've detailed how you can manually update LayerSlider in my last response.

    By downloading the newest release from Envato - CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first (in the Plugins WP menu), as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. After that you can just casually install the plugin as described in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup