Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi guys,
Apologies, I cannot provide a related URL as my site is in maintenance mode. However, please see attached image. The embed has been set for this video and initially, it works. However when I refresh the page it just sits on the screen you can see. Layer 1 (the video) does not play and only shows a play button which is not interactive by the way. However Layer 2 works, and the "Welcome" slowly phases in.
This is a block in my development currently and I need to get this slider in to continue the page.
Thank you.
Didn't add the attachment, here it is.
Update, I have also got the auto play feature turned on.
Sorry, but to confuse matters more - when I go into "WPBakery Live Page Builder" the slider works, just not on the live page itself.
Please see attached, after exiting page builder the video played fine - refreshed the page, and it stopped and broke again.
Hello TazharTV,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately we cannot troubleshoot this issue from screenshots only. Could you please set up a temporary test page where we can check on this ? Or some kind of access to the site would do as well.
Hi Attila,
Thanks for your reply - I managed to get the slider working perfectly now using Elementor Pro. It seems that when I embed the slider using WPBakery, it does not work. To be honest, I have found WPBakery to be complete rubbish! And I recommend anyone who is trying to slide plugins in nicely to a site, to use Elementor - much easier to navigate.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.