Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1562413
Video Looping
Closed

Comments

  • pdickenson started the conversation

    Hi

    I have setup a new slider based on one of your templates. 

    There are three slides, each one a video hosted on Vimeo.

    The slider is set to loop

    End the end of the third slide, you see the very first frame of the third video before the loop starts.

    I have shuffled the videos to see if this makes any difference. Each time it is the same result.

    Is there something wrong, or is there a better way of doing what I want.

    Thanks

    Phil

  • [deleted] replied

    Hello Phil,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

  • pdickenson replied

    Thanks Attila.

    I look forward to hearing back from you shortly.

    Best regards

    Phil

  • [deleted] replied

    Thank you for your patience. Please insert your video as a slide background. That should do the trick. 

    You can do that in the Layers -> Content section of the video layer with the Use this video as slide background option.

  • pdickenson replied

    Thanks Attila

    That works.

    Brilliant!

    Phil

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.