Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First, you will need to completely remove the bundled version, as there cannot be two instances of the plugin present on your installation.
After that I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
My theme is Enfold, ( not child )
I thinks Layerslider came bundled with this theme
But I did purchase and install the plugin LayerSlider last version -
when I activate the plugin, it puts down website with error 500 server
by now, I have rename the Layerslider plugin folder so that my website can run again
how can I fix this problem ? is it a conflict between the previous bundled version and the new purchased one ?
Thanks
Hello EOPROD,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First, you will need to completely remove the bundled version, as there cannot be two instances of the plugin present on your installation.
After that I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup