Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1555057
server error
Closed

Comments

  • EOPROD started the conversation
    April 26, 2018 at 10:17am

    My theme is Enfold, ( not child )

    I thinks Layerslider came bundled with this theme

    But I did purchase and install the plugin LayerSlider last version - 

    when I activate the plugin, it puts down website with error 500 server


    by now, I have rename the Layerslider plugin folder so that my website can run again

    how can I fix this problem ? is it a conflict between the previous bundled version and the new purchased one ?

    Thanks


  • [deleted] replied
    April 26, 2018 at 11:48am

    Hello EOPROD,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    First, you will need to completely remove the bundled version, as there cannot be two instances of the plugin present on your installation. 

    After that I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup