Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1555027
Update LayerSlider within Enfold
Closed

Comments

  • Jens Wagner started the conversation
    April 26, 2018 at 9:58am

    Hi team,

    I have activated LayerSlider which came bundled with Enfold in Version 6.6.7. Hitting the update button in the slider settings section only returns the message "Your settings have been saved" but it does not seem to update.

    What am I doing wrong?

  • [deleted] replied
    April 26, 2018 at 4:39pm

    Hello Jens Wagner,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.

    I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. 

    You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. 

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup