Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for your patience. Seemingly there is no LayerSlider on your site, there are no LS scripts pulled either into it. The sliders on the provided URLs are not created with our plugin. Where exactly can we check this ?
Yea - I couldn't have my site displaying nothing since your sliders weren't working. So I replaced them with something that is. I would really like to get my $ back if possible...
All of LayerSlider's source files are missing, they are not pulled to the site. The init code is missing as well, that is why the slider does not appear.
It seems like this has something to do with Avada. Please look for any cache or js minify/combine feature in the theme settings that could be responsible for this.
You could also try to use the layerslider -> options -> advanced -> include javascript files in the footer option, it might help with compatibility cases like this.
I updated Layer Slider and my site Theme to the latest editions and the slider is no longer displaying on these pages:
https://ciprianiremodelingsolutions.com/additions/
https://ciprianiremodelingsolutions.com/kitchens/
https://ciprianiremodelingsolutions.com/bathroom/
Hello Bob Buchan,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for your patience. Seemingly there is no LayerSlider on your site, there are no LS scripts pulled either into it. The sliders on the provided URLs are not created with our plugin. Where exactly can we check this ?
Yea - I couldn't have my site displaying nothing since your sliders weren't working. So I replaced them with something that is. I would really like to get my $ back if possible...
Please set up a test page that you can leave up, where we can see and investigate this error.
That would have been a good idea! Here it is - https://ciprianiremodelingsolutions.com/test/
The advance layer slider should be at the top of the page, but it is not showing up...
All of LayerSlider's source files are missing, they are not pulled to the site. The init code is missing as well, that is why the slider does not appear.
It seems like this has something to do with Avada. Please look for any cache or js minify/combine feature in the theme settings that could be responsible for this.
You could try to work around this by using one of the plugin's default methods to insert sliders, for example shortcode or widget: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#publishing-sliders
You could also try to use the layerslider -> options -> advanced -> include javascript files in the footer option, it might help with compatibility cases like this.