Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I purchased the Jupiter theme and have it installed, and I wanted to import the free 'simple slider' but it isn't importing, the flashing import layerslider logo just keeps flashing.
How can I fix this or where can I download the slider and then upload/import it?
Dear Donna,
Problems with importing templates are usually related to server configuration issues.
Please check LayerSlider -> Options -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Retrying the import might also help.
System Status will most likely show what's causing the issue and by contacting your server hosting provider they can make the necessary adjustments quickly.
Best Regards,
John | Kreatura Dev Team
Hi John - thanks for this. This is the only item I see in the System Status
"The PHP ZipArchive extension is needed to use the Template Store and import/export sliders with images."
Where can I install the extension?
Hi Donna,
Hosts rarely offer a way to install PHP extensions, so you will most likely need to contact your server hosting company and ask them to make the necessary changes. If you tell them that you need the PHP ZipArchive extension they will know what to do. It's important to note that this is not the PEAR Archive_Zip package.
I hope I could help!
Best Regards,
John | Kreatura Dev Team
That worked! Thanks John.
I'm glad I was able to help!
Best Regards,
John | Kreatura Dev Team