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  Public Ticket #1543788
Reset activation code
Closed

Comments

  • sadaa started the conversation
    April 17, 2018 at 6:27am

    Hi,

           We shifted our website to google cloud and we see the licence is not activated in the current setup, and it is not allowing to activate it. 

    The licence was activated for the same website and after we moved to google we don't have a access to the previous provider and the current status of layer slider says "LayerSlider product activation was canceled on this site"

    Kindly support us to resolve this issue, or request you to reset the license.


    Thanks,

    Sada

  • [deleted] replied
    April 17, 2018 at 10:27am

    Hello Sada,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations

  • sadaa replied
    April 18, 2018 at 12:17pm

    Hello Attila,

                   Thanks for the quick response, This is now resolved.

    Thanks

    Sada

  •  111
    George replied
    April 18, 2018 at 8:27pm

    Thank you for your feedback!

    Best Regards,
    George | Kreatura Dev Team