Public Ticket #1542017
Cannot edit in LayerSlider


  • truthbrary started the conversation

    I cannot edit any slider in LayerSlider. I have an Avada theme and it came with LayerSlider and it didn't work to edit any sliders, their layers or text... so I purchased the plugin from EnvatoMarket CodeCanyon thinking that might make a difference... and it didn't change one bit. The only thing it allowed me to do is download/import some sliders that I cannot edit.

    I purged the cache uninstalled/reinstalled... debugged... it's a lame-duck at this point. Attached are some pics from inside my WP control panel

    Attached files:  controlpanel.png

  •  373
    Attila replied

    Hello truthbrary,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    There is no issue like this present in the latest release of our plugin (6.7.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
    To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
    Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.

    Best Regards,
    Attila | Kreatura Support Team