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  Public Ticket #1540197
Unable to save changes to new layer sliders
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  • bernardohouston started the conversation

    "It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error:

    Internal Server Error"

    This is the error I am receiving. I haven't made any changes that I know of that would affect this but from the research I've done, it seems to be a php problem. Unfortunately I am not well versed in php and it seems to go a bit over my head. Even making a change as simple as changing the color of a style element is unsaveable. This is bringing my website production to a dead halt. Sorry, I'm sure you guys get these head aches all the time but this is killing me and I'd really appreciate it if someone can give some insight on this problem. Thank you!

  • bernardohouston replied

    This is the error message I am receiving. I also did look at other help topics and replaced the class.ls.popups.php file and did make a back up of the original in case that was not a good idea. I am still left with this problem

    Attached files:  error.png

  •   bernardohouston replied privately
  •  282
    Attila replied

    Hello bernardohouston,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The "Internal server error" (error 500) is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time.

    The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please enable it and look for any PHP errors in the logs that could provide more information.
    https://codex.wordpress.org/WP_DEBUG
    https://codex.wordpress.org/Debugging_in_WordPress

    If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.

    In the meantime please also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default theme. Just to make sure that it's not caused by a 3rd party item.

    Best Regards,
    Attila | Kreatura Support Team

  • bernardohouston replied

    This ticket can be closed. I was able to solve the issue.

  •  282
    Attila replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.

    Best Regards,
    Attila | Kreatura Support Team