Okay
  Public Ticket #1539316
Need help hiding code on site
Closed

Comments

  • jvelez3325 started the conversation

    *see attached*
    While in mobile (or smaller resolution) there is a line of code that I don't know how to get rid of:
    "  [rev_slider alias="1"]  "

    I don't want it to show but not sure how to do that. I am well-versed in Word Press but by no means a pro. help and Thank You.

    Attached files:  help.JPG

  •  340
    Attila replied

    Hello jvelez3325,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    As the code's name suggests ([rev_slider alias="1"]) this is related to Revolution Slider, which is a different slider plugin. Unfortunately we cannot really help with this case as it belongs to another product. I'd recommend to contact the author of the Revolution Slider, as this is generated by them.

    Best Regards,
    Attila | Kreatura Support Team

  • jvelez3325 replied

    I see, but I don't have that installed, and I can't find the code using ctrl+F while in the "text" tab editing the page this appears on... this only apprears when/where I put the  LayerSlider on.

  •  340
    Attila replied

    Even if the plugin is no longer installed, this code might still linger around, stuck somewhere. I'd recommend to check the page builder/theme builder you are using, to see if it's embedded there somehow. Your theme might have also bundled RevSlider, so that could be the reason why the code is still present. Please check on these to see if you can find anything.

    Best Regards,
    Attila | Kreatura Support Team