I tried to figure out it by myself but I failed, need some advanced help.
I put self-hosted video on Layerslider and it's working on some devices like Windows 1240px and still working when you manualy changing size of screen of browser like chrome, firefox, opera and explorer. Not working on mobile devices like Tablet Lenovo 7 Essential, or Ipad Air1 10', working on smartfon Luna.
When it's not working, shoving black place like on attached photo. I tried to change it on youtube hosted link but it's happens the same. I have everything updated to latest versions: Worpress, Avada Teme, all plugins.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on mobile and some tablet browsers. Due to certain mobile/tablet browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
Hi,
I tried to figure out it by myself but I failed, need some advanced help.
I put self-hosted video on Layerslider and it's working on some devices like Windows 1240px and still working when you manualy changing size of screen of browser like chrome, firefox, opera and explorer. Not working on mobile devices like Tablet Lenovo 7 Essential, or Ipad Air1 10', working on smartfon Luna.
When it's not working, shoving black place like on attached photo. I tried to change it on youtube hosted link but it's happens the same. I have everything updated to latest versions: Worpress, Avada Teme, all plugins.
Please help me, I have to fix this issue ASAP.
Thank you in advance
Robert
Hello Robert,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on mobile and some tablet browsers. Due to certain mobile/tablet browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.