I purchased Layer Slider for the wordpress theme that I previously purchased (Creatica). I found out I didn't need to purchase the plug in and that I already had access to the basic functions I needed. Therefore, can you please issue me a refund?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Our records show that you've already used your purchase code to activate the item and its exclusive features on your website and also downloaded premium templates. Given the nature of digital goods, it's not possible to "return" them. Therefore we cannot provide you with a refund in this case I'm afraid.
That is exactly the issue. I added my purchase code and downloaded a premium template because I thought I had to. Then I realized there was already a premium theme template that came with the theme I bought.
I felt like I had to purchase the premium version to even use the plug in, but I found out that I didn't.
As you can see, I contacted you moments after I realized this. I can delete the premium template downloaded and the purchase code can be deactivated so I no longer get premium services.
I felt pretty deceived by the plug in's instructions and really thought I had to purchase it.
Please let me know how I can go about getting my refund.
We are clearly communicating what you get with a purchased license, and we do not feel like we deceived you in any way.
LayerSlider is a separate plugin, which you can use independently from your theme. Please consider keeping your license so you can enjoy our support services along with automatic updates, beta and early access releases, premium templates and features, and other exclusive offers for our direct buyers.
Hello,
I purchased Layer Slider for the wordpress theme that I previously purchased (Creatica). I found out I didn't need to purchase the plug in and that I already had access to the basic functions I needed. Therefore, can you please issue me a refund?
Thanks!
Hello BPearson1017,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Our records show that you've already used your purchase code to activate the item and its exclusive features on your website and also downloaded premium templates. Given the nature of digital goods, it's not possible to "return" them. Therefore we cannot provide you with a refund in this case I'm afraid.
The Market Refund Policy is regulated by Envato. For more information, please refer to the following article:
http://codecanyon.net/page/customer_refund_policy
Thank you very much for understanding!
Hi Attila,
That is exactly the issue. I added my purchase code and downloaded a premium template because I thought I had to. Then I realized there was already a premium theme template that came with the theme I bought.
I felt like I had to purchase the premium version to even use the plug in, but I found out that I didn't.
As you can see, I contacted you moments after I realized this. I can delete the premium template downloaded and the purchase code can be deactivated so I no longer get premium services.
I felt pretty deceived by the plug in's instructions and really thought I had to purchase it.
Please let me know how I can go about getting my refund.
Thanks for your help,
Brielle
We are clearly communicating what you get with a purchased license, and we do not feel like we deceived you in any way.
LayerSlider is a separate plugin, which you can use independently from your theme. Please consider keeping your license so you can enjoy our support services along with automatic updates, beta and early access releases, premium templates and features, and other exclusive offers for our direct buyers.
In case you still decide in favor of a refund, please open a request on the official Envato channel: https://codecanyon.net/refund_requests/new