We are using a theme called enfold from kreiss. We recently redownloaded your layer slider to have the latest version.We added a vimeo slide and it should autoplay when you log into our site. However it does not play we have to go to the next slide and then go back to the main slide and then it starts playing. Any assistance on why it does not start automatically when you log into the site. Thank You
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me both the slider and the video are autoplaying currently.
Have you managed to fix the problem in the meantime ?
In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
We are using a theme called enfold from kreiss. We recently redownloaded your layer slider to have the latest version.We added a vimeo slide and it should autoplay when you log into our site. However it does not play we have to go to the next slide and then go back to the main slide and then it starts playing. Any assistance on why it does not start automatically when you log into the site. Thank You
Hello shinedesigninc,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me both the slider and the video are autoplaying currently.
Have you managed to fix the problem in the meantime ?
In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?