Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi, I´m experiencing the same issues that some customers experienced in the past but I can not find any solution to it so I do the same question again:
There is any solution to the problem of private Vimeo videos on LayerSlider? In the backend they works fine but in the frontend they simply do not show up.
Thanks so much.
Hello 3005,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The problem with the private videos is the same as in the past. When a Vimeo video is set to private it does not share the necessary API and other information about the video that the plugin uses to display it. So they will not work properly on the front-end as long as they are private. Unfortunately this is a restriction applied by Vimeo on their private videos, we cannot change this behavior from our end.