Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your license and it is valid and working. You should be able to use it to activate LayerSlider.
The link I've provided has the location and even shows it on screenshots. You cannot miss it. It's on the main page of LayerSlider's admin area (NOT in your theme's admin).
Also, you have to use LayerSlider's own license to activate it (NOT your theme's license).
I can`t activate my plugin in the morpheus theme.
The key shell be invalid.
None of the mentioned issues in the activation guide are going on.
Can you please help me?
Sandra
Hello Sandra,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your license and it is valid and working. You should be able to use it to activate LayerSlider.
Where and how exactly are you trying to activate the plugin ? It has to be activated in its own interface, not in your theme. The documentation has a detailed description on this method with screenshots. Please follow these instructions: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-howto
Can you send me the URL where I have to activate the plugin?
I tried it within the installed theme (morpheus).
It comes along with the theme, so I tried to enter the purchase code of the theme.
But I also licensed the plugin itself too as it didn´t work with the purchase code of the theme.
The link I've provided has the location and even shows it on screenshots. You cannot miss it. It's on the main page of LayerSlider's admin area (NOT in your theme's admin).
Also, you have to use LayerSlider's own license to activate it (NOT your theme's license).