Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
After recent update my sliders containing YouTube video (as background or otherwise) are not playing anymore.
Slider is stuck at loading indicator.
Vimeo video is working fine.
In admin (layerslider editor) video is working fine, but in website front does not.
There are no console log error shown.
Hello webinvaders,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Hello again,
Thank you for your patience. We believe that the problem is that your theme directly loads the YouTube iframe API: <script type='text/javascript' src='https://www.youtube.com/iframe_api?ver=4.9.4'></script>
LayerSlider also uses it, and they are likely conflicting. Could you please try to disable/remove this method from your theme to see if that helps ?
Hi,
you where right, that was the problem.
After removing YouTube iframe API js link from theme "functions.php" LayerSlider started working again with youtube videos.
Thanks for the help!
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.