I've been struggling to adapt one of your slide templates.
Everything looks to be working fine in the preview and when viewed from Admin account but as soon as I log out or view from another browser the arrow icons move and don't work.
I've tried using different ways to move the icons from pixel to percentage values the the two arrows always show up in the top left corner when published.
The slider is positioned on the homepage of our site. I've left it up as it's still ok for visitors to just see the first slide but it could be much better.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
As we can see you are using the WP Rocket and its lazy load method. This is most likely the reason for the wrong nav icons. Please exclude the content generated by LayerSlider from it (images as well). This should solve the problem.
Hi Kreatura,
I've been struggling to adapt one of your slide templates.
Everything looks to be working fine in the preview and when viewed from Admin account but as soon as I log out or view from another browser the arrow icons move and don't work.
I've tried using different ways to move the icons from pixel to percentage values the the two arrows always show up in the top left corner when published.
The slider is positioned on the homepage of our site. I've left it up as it's still ok for visitors to just see the first slide but it could be much better.
Can you help, please?
Hello eifionp,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Hello again,
As we can see you are using the WP Rocket and its lazy load method. This is most likely the reason for the wrong nav icons. Please exclude the content generated by LayerSlider from it (images as well). This should solve the problem.
Thank you so much, this has solved the problem quite simply.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.