I'm trying to update my licensed plugin and I'm getting this error message, see attached. It is telling me that the license is activated on geraldinegill.finchcreative.com which was a staging site and is no longer active. How do I get this corrected because the license should of carried over to geraldinegill.com when we went live. Kenneth Finch
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
With this site you can remove any earlier activation to use the license again.
I'm trying to update my licensed plugin and I'm getting this error message, see attached. It is telling me that the license is activated on geraldinegill.finchcreative.com which was a staging site and is no longer active. How do I get this corrected because the license should of carried over to geraldinegill.com when we went live. Kenneth Finch
Hello finchcreative,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
With this site you can remove any earlier activation to use the license again.